Hakema Privacy and Security Policy

Hakema Solutions Oy hereafter referred to as “Company”, provides a booking, marketing and customer feedback platform that helps small businesses to manage and market their services and improve business sales.

We respect your privacy. We have established this policy so that you may better understand the information we collect and use and disclose the information collected so that you may make informed decisions. This privacy policy is intended to apply to individuals or entities who use Hakema’s websites, web and mobile applications, products and services (collectively, “Services”).

The Services are used by businesses (“Businesses”) who register for the Services and by the customers and/or customers of such Businesses (“Consumers”). For the purposes of this Policy, “User”, as the term is used here, refers to an individual or an entity that uses our Services, referred to as “User” or “Users”. We collect information from the Businesses and Consumers and we also collect information in connection with the operation, maintenance and usage of the Company Services. Customer Information, being personal information relating to individuals with whom our Users interact (such as customers of their businesses).

By using or accessing the Service(s), you are accepting and agreeing to the practices described in this Privacy and Security Policy and entrusting Hakema with the protection and sensitivity of your information, and that of your customers. This is a responsibility we take very seriously. This document is intended to outline what we collect, how we store it, what we do with it, and what your rights are as it relates to that data.

For the purposes of GDPR in the European Union, we are the ‘data controller’ of this Business and Consumer Information and we collect and store it for the purposes of providing our Services to Businesses and Consumers and maintaining records and contact details relating to those Services and Users. This policy sets out how Hakema processes your information.

In connection with the Company Services, Businesses and/or Consumers may choose to upload, publish or otherwise display, or share with others (collectively, “post”) certain material, including contact information, photos, personal information, messages, notes, text, and/or any other content (collectively the “User Content”) on or through the Company Services. You agree that you are posting the User Content at your own risk and Company and its partners or agents are not responsible for the use, confidentiality, disclosure or security of such User Content; This Privacy and Security Policy is not applicable to User Content you publicly post.

Registration Information for Businesses: When a Business registers to use the Company Services, in the registration process, Company collects certain registration information from the representative of the Business, including the Business name, a user name and password to be used by the Business representative, and other the contact information for the Business representative, such as email, address and telephone number, etc. (collectively “Registration Information”).

Billing Information: When a Business purchases services/products from Company, Company will also collect billing information from the Business representative, such as credit card number(s) (“Billing Information”).

Other Information Collected from Company and Consumers in Connection with Company Service Offerings:

  • Information about the Business Operations: In connection with the Company Services, Company may also collect certain information about the Business and its operations, including, the geographic location of the Business, the services and/or products offered by the Business, a general description of the Business operations (including hours of operation), pricing, policies, names of staff members/contractors, contact information for staff members/contractors (including but not limited to email addresses, phone numbers, names of such personnel) and/or staff members/contractors, etc. (collectively “Business Information”).
  • Consumer Information: In connection with the Business Services, Company may also collect certain information (including personally identifiable information) about the Consumers of the Business. For example, Businesses may input and/or upload certain information about their Consumers and the Consumers of the Business may input and/or upload such information about themselves (collectively “Consumer Information”).
  • Aggregate Site Usage Information: Company also collects aggregate information from the users of the Company Services regarding the users systems and their usage of the Company Services (including but not limited to, information derived from the web browser’s of the users of the Company Services including information derived from “cookies” or similar technology, Internet Protocol addresses collected from server logs, traffic and volume statistical data, frequency of visits, type and time of transactions, statistical data, browser type, operating system, activity on site, links to external sites, volume statistical information, etc.) (collectively “Aggregate Site Usage Information”).

Cookies are small text files that are placed on your computer when you use your browser to visit a website or web application that uses cookies. They are widely used in order to make applications work more efficiently and to provide information about the usage of the applications. Where you agree to the use of cookies, the cookie file helps Company to analyze website traffic, or lets you know when you have visited a particular site, and enables us to respond to you as an individual and manage the secure access parts of Company Services.

Cookies enable Company to :

  • Estimate the audience size and usage patterns
  • Store information about your preferences, allowing Company to customize the application according to your individual interests and
  • We only use one single cookie. The purpose of the cookie is to maintain the session and identify user identity in our application. This cookie is cleared when the user logs out from the application, or when cache is cleared using browser controls.
  • Recognize you when you return to Company application (“session cookies”) as an existing member allowing you to access to our Services without having to sign in again.
  • We also use cookies when you are signed in, so that we can show you the correct information and personalize your experience. It is a form of a cookie that is only stored temporarily in your computer’s memory while you are actively using the application. Cookies do not give us access to your computer, or any data that you have not agreed to share with us. Our session cookies allow you to use our various features and services as optimally as possible.
  • We also use third-party services like Google Analytics and Facebook. Please contact their support teams for the latest information on which cookies these parties use. For e.g. you can read Google’s overview of privacy and safeguarding data here.
How can I change my cookie settings?

If you do not wish Company to collect cookies, you may set your browser to refuse cookies or to alert you when cookies are being sent. However, if you select this setting. this may restrict your access to certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, your system will continue to accept cookies when you direct your browser to our Services.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt-out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential

Company sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can remove yourself from any mailing list not essential to the Service. Company will remove you at your request.

To quickly and efficiently resolve customer support issues related to your account, you consent to us logging into your account from time-to-time. If you do not wish us to access your account, then you may notify us in writing.

If you have any questions regarding this privacy policy, email us at support@hakema.io.